Support

Something not working?
Let's fix it.

Try the steps below first — most issues are solved in under a minute. If you're still stuck, our team is one email away.

Downloads not working

  • Check your internet connection and try again
  • Try a different browser or clear your browser cache
  • Make sure you're not blocking downloads via browser or ad-blocker settings
  • If the wallpaper still won't download after these steps, email support with the wallpaper URL

Account & login issues

  • Use the "Forgot password" link on the login page to reset your password
  • Check your spam folder for the reset email — it comes from no-reply@walls.ovrica.name.ng
  • If you signed up with a social login, make sure you're using the same provider each time
  • Still stuck? Email support with the email address on your account

Upload problems

  • Check your file meets our upload requirements — see Creator Guidelines
  • Large files can time out on slow connections — try a smaller file or better connection
  • If your upload was rejected, check your email for the reason before re-submitting

Reporting a bug

  • Note what you were doing when the bug happened, and what device/browser you used
  • Take a screenshot if possible
  • Email support with these details so we can reproduce and fix it faster

Still need help?

Email support@walls.ovrica.name.ng — include as much detail as you can (device, browser, what you were trying to do) so we can help faster.

Looking for general answers instead? Check our FAQ.